Kharisma, Risky Ageng, Rita Ambarwati, and Sigit Hermawan. 2024. “Integration of Service Quality, Importance Performance Analysis, and Quality Function Deployment for Service Quality Analysis”. International Journal of Economics Development Research (IJEDR) 5 (4):2827-40. https://doi.org/10.37385/ijedr.v5i3.5772.