2022. Pengaruh Pelayanan Keluhan Pelanggan Indihome Terhadap Loyalitas Pelanggan PT Telkom Akses Bandung Barat. Management Studies and Entrepreneurship Journal (MSEJ). 3, 2 (Apr. 2022), 722–730. DOI:https://doi.org/10.37385/msej.v3i2.512.