Dewi, N. K. ., & Widyastuti, A. V. . (2022). Analisa Karyawan Layanan Distribusi PT. X Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA). Management Studies and Entrepreneurship Journal (MSEJ), 3(6), 4089–4097. https://doi.org/10.37385/msej.v3i6.1305