Kualitas Pelayanan, Customer Relationship Management, Dan Kepuasan Konsumen Sebagai Determinan Loyalitas Pelanggan KSPPS BMT Tumang Surakarta. Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 7, n. 1, p. 1746–1764, 2026. DOI: 10.37385/9f0jpn29. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/12115. Acesso em: 16 oct. 2026.