Implikasi Customer Relationship Management (CRM) Dan Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Sebagai Variabel Mediasi Pada E-Commerce Di Medan. Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 7, n. 6, p. 1147–1164, 2026. DOI: 10.37385/t6qm6n31. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/11726. Acesso em: 24 jul. 2026.