DEWI, N. K. .; WIDYASTUTI, A. V. . Analisa Karyawan Layanan Distribusi PT. X Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA). Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 3, n. 6, p. 4089–4097, 2022. DOI: 10.37385/msej.v3i6.1305. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/1305. Acesso em: 6 jul. 2025.