SUMANTRI, D. I.; RACHMAT, B. .; WIDYANTORO, H. . Pengaruh Service Quality, Perceived Value, Dan Customer Satisfaction Terhadap Customer Loyalty Pada Nasabah BCA Di Surabaya. Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 4, n. 5, p. 4849–4862, 2024. DOI: 10.37385/msej.v4i5.1692. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/1692. Acesso em: 1 jul. 2025.