HASAN, G.; WIJAYA, C. .; DYFAN; NOVIANI, M. .; YENDIARTI, Y. Penerapan Customer Relationship Management (CRM) pada UMKM Mie Pangsit Ayam Bangka Mr.Ong Batam. Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 4, n. 3, p. 2785–2795, 2023. DOI: 10.37385/msej.v4i4.2187. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/2187. Acesso em: 2 jul. 2025.