NUGRAHA, M. A.; SAVITRI, C.; FADDILA, S. P. Pengaruh Kualitas Pelayanan Dan Kepuasan Nasabah Dalam Meningkatkan Loyalitas Nasabah Di Bank BNI Cabang Karawang. Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 4, n. 4, p. 4676–4683, 2023. DOI: 10.37385/msej.v4i5.2774. Disponível em: https://journal.yrpipku.com/index.php/msej/article/view/2774. Acesso em: 4 jul. 2025.