“Kualitas Pelayanan, Customer Relationship Management, Dan Kepuasan Konsumen Sebagai Determinan Loyalitas Pelanggan KSPPS BMT Tumang Surakarta”. Management Studies and Entrepreneurship Journal (MSEJ), vol. 7, no. 1, Oct. 2026, pp. 1746-64, https://doi.org/10.37385/9f0jpn29.