Farikah, S., Y. Masnita, and K. Kurniawati. “Expectation Disconfirmation Theory Dalam Service Quality Online Learning: Dampaknya Terhadap Word Of Mouth Communication Di Perguruan Tinggi”. Management Studies and Entrepreneurship Journal (MSEJ), vol. 6, no. 6, July 2025, pp. 68-78, doi:10.37385/msej.v6i6.8259.