Workforce Economics in Hospitality: Analyzing the Determinants of Employee Performance at Sumberkima Hill Hotel

Authors

  • Ni Putu Adnyaswari Universitas Pendidikan Ganesha
  • Rudi Irwansyah Universitas Pendidikan Ganesha
  • Trianasari Trianasari Universitas Pendidikan Ganesha

DOI:

https://doi.org/10.37385/ijedr.v6i3.7590

Keywords:

Determinant, Employee Performance, Tourism Industry

Abstract

Employee performance plays a vital role in shaping a hotel's reputation and ensuring high-quality guest experiences, especially in a competitive tourism landscape like Bali. Preliminary observations at several hotels in West Bali, including Sumberkima Hill Hotel, revealed performance-related challenges among staff. This study aims to analyze the economic and organizational determinants that influence employee performance, focusing on five key variables: ability, motivation, work environment, leadership, and organizational culture. Adopting a causal quantitative research design, data were collected from 120 respondents using questionnaires based on a 5-point Likert scale. The data were analyzed using multiple linear regression along with F-tests, t-tests, and the coefficient of determination (R²), processed via SPSS. Results indicate that all five variables have a positive and significant effect on employee performance at Sumberkima Hill Hotel. These findings highlight the importance of investing in workforce development as an economic strategy for enhancing service quality in the hospitality sector. As competition intensifies in the post-pandemic era, understanding the economic dynamics of employee performance becomes essential for hotel sustainability and growth.

References

Almaamari, Q. A., & Majdalawi, M. A. (2024). Factors affecting employees' performance in the hospitality industry in Kingdom of Bahrain. International Journal of Management Research and Business Strategy, 13(1), 45–58.

Aulia, A. A., & Damayanti, I. A. N. (2022). The Effect of Reward, Punishment, Internal Communication, and Work Enviroment on Employee Performance PT. Aira Mitra Media. World Journal Of Business Research And Project Management, 2(2), 70–75.

Bhramantyo, G., & Sawitri, D. R. (2021). Hubungan Antara Gaya Kepemimpinan Transformasional Dengan Keterikatan Kerja Pada Karyawan Perusahaan Pengolahan Kayu. Jurnal Empati, 10(1), 56–61. https://doi.org/10.14710/empati.2021.30421

Dalkhjav, B., Munkhuu, B., & Sukhragchaa, A. (2024). Enhancing job performance in the hospitality sector: Exploring the role of employee engagement, multitasking, organizational culture, and recruiting practices. Journal of Tourism, Sustainability and Well-being, 12(2), 188–205. https://doi.org/10.34623/98qk-1q44

Darmawan, A. (2022). Pengaruh Budaya Organisasi, Kepemimpinan, Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan. Journal of Applied Managerial Accounting, 6(1), 21–32. https://doi.org/10.30871/jama.v6i1.3960

Darmawan, D., Arifin, S., Mardikaningsih, R., & Irfan, M. (2021). Pengaruh Pendidikan, Kemampuan Kerja dan Pengalaman Kerja terhadap Kinerja Karyawan. Ebis Jurnal Ekonomi Bisnis, 12(1), 35–47. https://doi.org/10.47065/ekuitas.v3i2.1153

Hustia, A. (2020). Pengaruh Motivasi Kerja, Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Perusahaan WFO Masa Pandemi. Jurnal Ilmu Manajemen, 10(1), 81. https://doi.org/10.32502/jimn.v10i1.2929

Kusuma, B., Wijaya, B. K., & Mariani, W. E. (2021). Dampak Pandemi Covid-19 Pada Sektor Perhotelan Di Bali. Warmadewa Management and Business Journal (WMBJ), 3(1), 49–59. https://ejournal.warmadewa.id/index.php/wmbj/article/view/3007

Lathifah, I., & Kurniawati, A. F. (2021). Dampak Pengembangan Sumber Daya Manusia, Budaya Organisasi Dan Perilaku Kerja Inovatif Terhadap Kinerja Pegawai Sekolah Tinggi Manajemen Informatika Dan Komputer (STMIK) AUB Surakarta. Bhirawa: Journal Of Marketing And Commerce, 6(1), 30–39. https://www.e-journal.stie-aub.ac.id/index.php/bhirawa/article/view/893

Lianasari, M., & Ahmadi, S. (2022). Pengaruh Kompetensi dan Lingkungan Kerja Terhadap Kinerja dengan Motivasi Kerja sebagai Variabel Intervening. Fokus Bisnis Media Pengkajian Manajemen Dan Akuntansi, 21(1), 43–59. https://doi.org/10.32639/fokbis.v21i1.106

Mon, M. D., & Mulyadi, S. (2021). Pengaruh Kompensasi, Pelatihan dan Pengembangan, Pemberdayaan Karyawan Terhadap Turnover Intention dan Kepuasan Kerja Sebagai Mediasi di Hotel Berbintang Kota Batam. CoMBInES-Conference on Management, Business, Innovation, Education and Social Sciences, 1(1), 2165–2177. https://journal.uib.ac.id/index.php/combines/article/view/4752

Phan, A. C., Le, A. T. T., Nguyen, H. T., & Nguyen, H. (2023). Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness. International Journal of Productivity and Quality Management, 38(1), 1–20. https://doi.org/10.1504/IJPQM.2023.10045678

Prentice, S. B. (2022). Job satisfaction or employee engagement: Regardless of which comes first, supportive leadership improves them both. Advances in Developing Human Resources, 24(3), 275–285. https://doi.org/10.1177/15234223221094698

Putra, I. N. S. K., & Mujiati, N. W. (2022). The effect of compensation, work environment, and work motivation on employee productivity. European Journal of Business and Management Research, 7(5), 1–6. https://doi.org/10.24018/ejbmr.2022.7.5.1411

Saha, A., & Ghosh, D. A. (2023). Virtual training: Empowering information technology professionals with enhanced skills. International Journal for Research in Applied Science and Engineering Technology, 11(4), 1234–1240. https://doi.org/10.22214/ijraset.2023.45678

She, Z., Zhang, Y., & Li, X. (2024). Differential leadership and hospitality employees' in-role performance: The mediating role of constructive deviant behavior. International Journal of Hospitality Management, 117, 103567. https://doi.org/10.1016/j.ijhm.2024.103567

Sinambela, E. A., & Lestari, U. P. (2022). Pengaruh Kepemimpinan, Lingkungan Kerja, dan Kemampuan Kerja Terhadap Kinerja Karyawan. Jurnal Pendidikan Dan Kewirausahaan, 10(1), 178–190.

Syardiansah, S., Mora, Z., & Safriani, S. (2020). Pengaruh Kepuasan Kerja, Budaya Organisasi dan Komitmen Organisasi Terhadap Kinerja Karyawan. Jupiis: Jurnal Pendidikan Ilmu-Ilmu Sosial, 12(2), 438. https://doi.org/10.24114/jupiis.v12i2.16771

Talashina, H. E., & Ngatno. (2018). Pengaruh Kompensasi Dan Motivasi Kerja Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Interventing. Administrasi Bisnis, UNDIP, 13. https://doi.org/10.14710/jiab.2020.26359

Tambunan, N. (2019). Pengaruh Budaya Organisasi, Motivasi Kerja, Kepemimpinan terhadap Kepuasan Kerja Karyawan. Jurnal Ilmu Kesehatan Masyarakat, 8(2), 73–77. https://doi.org/10.33221/jikm.v8i02.262

Tarmizi, A., & Hutasuhut, J. (2021). Jurnal Bisnis Mahasiswa Pengaruh Motivasi Kerja Dan Gaya Kepemimpinan Partisipatif Terhadap Kinerja Aparatur Sipil Negara Pada Kantor Camat Perbaungan Kabupaten Serdang Bedagai. Bisnis Mahasiswa, 2(1), 24–33.

Triansyah, F. A., Hejin, W., & Stefania, S. (2023). Factors affecting employee performance: A systematic review. Journal Markcount Finance, 1(3), 150–159.

Wijaya, A., & Suhaji, S. (2012). Pengaruh Kemampuan Dan Motivasi Terhadap Kinerja Karyawan. Jurnal Kajian Akuntansi Dan Bisnis, 1(1), 102499.

Downloads

Published

2025-05-21

How to Cite

Adnyaswari, N. P., Irwansyah, R., & Trianasari, T. (2025). Workforce Economics in Hospitality: Analyzing the Determinants of Employee Performance at Sumberkima Hill Hotel. International Journal of Economics Development Research (IJEDR), 6(3), 1187–1199. https://doi.org/10.37385/ijedr.v6i3.7590