Analysis of Financial Literacy and Cashless Society on Financial Satisfaction through Financial Behavior in Gen Z
DOI:
https://doi.org/10.37385/ijedr.v5i2.4476Keywords:
Financial Literacy, Cashless Society, Financial Behavior, Financial SatisfactionAbstract
Generation Z (Gen Z), who grew up in the digital age, faces unique financial challenges. Despite having widespread access to financial technology, their financial literacy is not necessarily in line with technological skills. The development of a cashless society affects the way Gen Z interacts with money, which while it can make transactions easier, also requires a better understanding to control spending. This study aims to understand the complex relationship between Gen Z's financial literacy, cashless society, financial behavior, and financial satisfaction. This study uses a quantitative method with a PLS-SEM approach and data collection using a questionnaire. The results of this study indicate that of the seven hypotheses, one hypothesis is not significant, while the other six are significant. Where financial literacy has no positive and significant effect on financial satisfaction, a cashless society has a positive and significant effect on financial satisfaction, financial literacy has a positive and significant effect on financial behavior, cashless society has a positive and significant effect on financial behavior, financial behavior has a positive and significant effect on financial satisfaction. Where in the mediation test financial behavior becomes a full mediator in the relationship between financial literacy and financial satisfaction but becomes a partial mediator in the influence of cashless society on financial satisfaction.
References
Abbas, A. E. (2017). Literature Review of a Cashless Society in Indonesia: Evaluating the Progress. International Journal of Innovation, Management and Technology, 193–196. https://doi.org/10.18178/ijimt.2017.8.3.727
Adiputra, I. G. (2021). The Influence of Financial Literacy, Financial Attitude and Locus of Control on Financial Satisfaction: Evidence From the Community in Jakarta. KnE Social Sciences. https://doi.org/10.18502/kss.v5i5.8848
Agustina, R., Laili, C. N., & Pertiwi, D. A. (2022). The Influencing Factors of Financial Satisfaction by Moderating Financial Literacy. Jurnal Economic Resource, 5(1), 10–19. https://doi.org/10.57178/jer.v5i1.235
Atatsi, E. A., Azila-Gbettor, E. M., Akuma-Zanu, H., & Mensah, C. (2023). Financial management practices and life satisfaction: Mediating effect of financial satisfaction. Cogent Education, 10(2). https://doi.org/10.1080/2331186X.2023.2251746
Bilici, M. R., & Çevik, S. (2023). Financial literacy and cash holdings in Türkiye. Central Bank Review, 23(4), 100129. https://doi.org/10.1016/j.cbrev.2023.100129
Cepeda-Carrion, G., Cegarra-Navarro, J. G., & Cillo, V. (2019). Tips for using partial least squares structural equation modelling (PLS-SEM) in knowledge management. Journal of Knowledge Management, 23(1), 67–89. https://doi.org/10.1108/JKM-05-2018-0322
Charles, G. (2018). A Study of Benefits and Challenges of Digital India. https://www.researchgate.net/publication/348116333
Chen, F., & Jiang, G. (2022). The Roles of FinTech with Perceived Mediators in Consumer Financial Satisfaction with Cashless Payments. Mathematics, 10(19). https://doi.org/10.3390/math10193531
Chen, F., Yu, D., & Sun, Z. (2023). Investigating the associations of consumer financial knowledge and financial behaviors of credit card use. Heliyon, 9(1). https://doi.org/10.1016/j.heliyon.2022.e12713
Consumers expect cashless society by 2030 says survey. (2009). Card Technology Today, 21(2), 1. https://doi.org/10.1016/S0965-2590(09)70041-6
Fachrudin, K. A., Pirzada, K., & Iman, M. F. (2022). The role of financial behavior in mediating the influence of socioeconomic characteristics and neurotic personality traits on financial satisfaction. Cogent Business and Management, 9(1). https://doi.org/10.1080/23311975.2022.2080152
Farida, M. N., Soesatyo, Y., & Aji, T. S. (2021). Influence of Financial Literacy and Use of Financial Technology on Financial Satisfaction through Financial Behavior. International Journal of Education and Literacy Studies, 9(1), 86. https://doi.org/10.7575/aiac.ijels.v.9n.1p.86
Fatimah, S. N., & Fathihani, F. (2023). Pengaruh Literasi Keuangan, Gaya Hidup, dan Locus of Control Terhadap Perilaku Keuangan Generasi Z pada Cashless Society. Jurnal Ilmu Manajemen Terapan, 4(6), 868–877. https://doi.org/10.31933/jimt.v4i6
Ferdinand, A. (2014). Metode Penelitian Manajemen Pedoman Penelitian Untuk Penulisan Skripsi Tesis dan Disertasi Ilmu Manajemen (5th ed.).
Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep, Teknik Dan Aplikasi Menggunakan Program Smartpls 3.0 Untuk Penelitian Empiris (2nd ed.).
Hafni, L., & Renaldo, N. (2020). Penggunaan Model Regresi dengan Manajemen Rantai Pasokan untuk Meningkatkan Kepuasan Finansial Generasi Z.
Hafni, L., Renaldo, N., Chandra, T., & Thaief, I. (2020). The Use of Regression Models with Supply Chain Management to Increase Financial Satisfaction of Generation Z. Int. J Sup. Chain. Mgt, 9(5), 1641–1650. http://excelingtech.co.uk/
Hair, J. F. H., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). The Results of PLS-SEM Article information. European Business Review, 31(1), 2–24.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Tomas M. Hult, Christian Ringle, Marko Sarstedt. In Sage.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Jingnan, J., Teo, P. C., Ho, T. C. F., & Hooi Ling, C. (2023). The behavioral intention of young Malaysians towards cashless society: Value-based adoption model. Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2244756
Karim, F., Yusoff, W. S., Ismail, M. N., Mazlan, A., Ghani, N. I. A., & Muhammad, N. (2021). A cashless society: Understanding adoption of new technology. AIP Conference Proceedings, 2339(May). https://doi.org/10.1063/5.0044579
Kim, A., Mclnerney, P., Smith, T. R., & Yamakawa, N. (2020). What makes Asia-Pacific’s Generation Z different? McKinsey & Company, June, 10. https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/what-makes-asia-pacifics-generation-z-different
Kock, N. (2018). Minimum sample size estimation in PLS-SEM: An application in tourism and hospitality research. Applying Partial Least Squares in Tourism and Hospitality Research, 1–16. https://doi.org/10.1108/978-1-78756-699-620181001
Masdupi, E., Sabrina, S., & Megawati, M. (2019). Literasi keuangan dan faktor demografi terhadap perilaku keuangan mahasiswa Fakultas Ekonomi Universitas Negeri Padang. Jurnal Kajian Manajemen Bisnis, 8(1), 35–47. https://doi.org/10.24036/jkmb.10884900
Natawiguna, B., & Pamungkas, A. S. (2022). Pengaruh Financial Knowledge, Financial Attitude, dan Financial Risk Tolerance terhadap Financial Satisfaction. Jurnal Manajerial Dan Kewirausahaan, 4(1), 40. https://doi.org/10.24912/jmk.v4i1.17122
Nejad, M. G., & Javid, K. (2018). Subjective and objective financial literacy, opinion leadership, and the use of retail banking services. International Journal of Bank Marketing, 36(4), 784–804. https://doi.org/10.1108/IJBM-07-2017-0153
Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modelling, Helping researchers discuss more sophisticated models. Industrial Management and Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302
Noh, M. (2022). Effect of parental financial teaching on college students’ financial attitude and behavior: The mediating role of self-esteem. Journal of Business Research, 143(February), 298–304. https://doi.org/10.1016/j.jbusres.2022.01.054
Nordin, N., Nordin, N. N., Nordin, N. I. A., & Nordin, N. F. (2023). The Successful Factors of Online Learning for Malaysia Higher Education Students: Smart PLS-SEM Analysis (pp. 803–815). https://doi.org/10.1007/978-3-031-08090-6_51
Nur Rakhmad, A. A. N. R., Kurniawan, D. T. K., & Kusnayain, Y. I. (2022). Transformation electronic payment system as predictor on financial satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 10(8), 250–256. https://doi.org/10.20525/ijrbs.v10i8.1480
Nuraeni, R., & Ari, S. (2021). Literasi Keuangan, Gaya Hidup, Locus of Control, Dan Parental Income Terhadap Perilaku Keuangan Mahasiswa. Jurnal Ilmu Manajemen, 9(4), 1440–1450.
Philippas, N. D., & Avdoulas, C. (2020). Financial literacy and financial well-being among generation-Z university students: Evidence from Greece. European Journal of Finance, 26(4–5), 360–381. https://doi.org/10.1080/1351847X.2019.1701512
Purwanto, P., & Fachrizi, A. R. (2021). Pengaruh Financial Technology Terhadap Kepuasan Keuangan Pada UMKM Di Kabupaten Pamekasan. Ekombis Sains: Jurnal Ekonomi, Keuangan Dan Bisnis, 6(1), 21–28. https://doi.org/10.24967/ekombis.v6i1.839
Ramandati, H. R. A. S., Nawir, J., & Marlina. (2021). Analisis Perilaku Keuangan Generasi Z Pada Cashless Society Analysis of Financial Behavior of Generation Z on Cashless Society. Jurnal Visionida, 7(2), 96–109.
Razen, M., Huber, J., Hueber, L., Kirchler, M., & Stefan, M. (2021). Financial literacy, economic preferences, and adolescents’ field behavior. Finance Research Letters, 40(2), 101728. https://doi.org/10.1016/j.frl.2020.101728
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2020). Partial least squares structural equation modeling in HRM research. International Journal of Human Resource Management, 31(12), 1617–1643. https://doi.org/10.1080/09585192.2017.1416655
Sholeh, B. (2019). Pengaruh Literasi Keuangan Terhadap Perilaku Keuangan Mahasiswa Program Studi Pendidikan Ekonomi Universitas Pamulang. Pekobis?: Jurnal Pendidikan, Ekonomi, Dan Bisnis, 4(2), 57. https://doi.org/10.32493/pekobis.v4i2.p57-67.4306
Soekarno, S., & Pranoto, S. (2020). INFLUENCE OF FINANCIAL LITERACY ON THE STOCK MARKET PARTICIPATION AND FINANCIAL BEHAVIOR AMONG INDONESIAN MILLENNIALS. In International Symposia in Economic Theory and Econometrics (Vol. 27, pp. 115–125). Emerald Publishing. https://doi.org/10.1108/S1571-038620200000027009
Sri Widiantari, K., Ayu Gd Dian Febby Mahadewi, I., Made Suidarma, I., & Desy Arlita, I. G. (2023). Pengaruh Literasi Keuangan, E-Money Dan Gaya Hidup Terhadap Perilaku Keuangan Generasi Z Pada Cashless Society. 7(3), 2023.
Tang, N. (2021). Cognitive abilities, self-efficacy, and financial behavior. Journal of Economic Psychology, 87(September), 102447. https://doi.org/10.1016/j.joep.2021.102447
Upadana, I. W. Y. A., & Herawati, N. T. (2020). Pengaruh Literasi Keuangan dan Perilaku Keuangan terhadap Keputusan Investasi Mahasiswa. Jurnal Ilmiah Akuntansi Dan Humanika, 10(2), 126. https://doi.org/10.23887/jiah.v10i2.25574
Utami, N. G. P., & Isbanah, Y. (2023). Pengaruh financial literacy, financial attitude, financial technology, self-control, dan hedonic lifestyle terhadap financial behavior. Jurnal Ilmu Manajemen, 11(3), 506–521. https://journal.unesa.ac.id/index.php/jim/article/view/24286/9796
Viyani, A. O., & Putri, N. I. B. (2023). Pengaruh Literasi Keuangan dan Penggunaan Teknologi Keuangan terhadap Kepuasan Keuangan Mahasiswa Kabupaten Sleman yang dimediasi oleh Perilaku Keuangan. Indonesian Journal of Economic and Social Science, 1(1), 1–10. https://doi.org/10.30989/ijess.v1i1.915
Wahyudi, W., Rozi, A., & Putry, M. (2022). Kompetensi dan kinerja karyawan: Peran moderasi iklim organisasional. Jurnal Manajemen Maranatha, 21(2), 165–176. https://doi.org/10.28932/jmm.v21i2.4671
Worthington, S. (1995). The cashless society. International Journal of Retail & Distribution Management, 23(7), 31–40. https://doi.org/10.1108/09590559510095260
Xu, M. L., & Leung, S. O. (2018). Effects of varying numbers of Likert scale points on factor structure of the Rosenberg Self-Esteem Scale. Asian Journal of Social Psychology, 21(3), 119–128. https://doi.org/10.1111/ajsp.12214