Human Capital Efficiency: The Role of Work Environment and Job Satisfaction in Enhancing Employee Retention at SAMSAT Buleleng
DOI:
https://doi.org/10.37385/ijedr.v6i6.8720Keywords:
Work Environment, Job Satisfaction, Employee Retention, Samsat BulelengAbstract
This study aims to determine and analyze the influence of the work environment and job satisfaction on employee retention at Samsat Buleleng. The research employs a quantitative approach using a survey method through the distribution of questionnaires to a number of employees as the sample. The data analysis techniques used include multiple linear regression analysis, T-test, and the coefficient of determination (R²) test. The results of the study show that, partially, the work environment has a significant influence on employee retention, with a coefficient value of 0.246 and a contribution of 36.2%. In addition, job satisfaction also affects retention with a coefficient of 0.390 and a contribution of 39.0%, indicating that the higher the job satisfaction, the greater the tendency of employees to remain in the organization. Therefore, it can be concluded that the work environment and job satisfaction are two important factors that must be considered by the management of Samsat Buleleng in their efforts to increase loyalty and retain the existing workforce.
References
Bangwal, D., & Tiwari, P. (2018). Workplace environment, employee satisfaction and intent to stay. International Journal of Contemporary Hospitality Management, 31(1), 268–285.
Bhatia, M., & Williams, A. (2023). Identifying job satisfaction parameters among the employees in higher educational institutions: A mathematical model. Educational Management Journal, TBD(TBD), 1–15.
Bibi, P., Ahmad, A., & Majid, A. H. (2016). The moderating role of work environment on the relationship between compensation, job security, and employees retention. Journal of Economic & Management Perspectives, 10(4), 726–738.
Biedma-Ferrer, J. M., & Medina-Garrido, J. A. (2023). Organizational support for work–family life balance as an antecedent to the well being of tourism employees in Spain. Tourism Economics, 29(4), 567–586.
Bragadóttir, H., Kalisch, B. J., Flygenring, B. G., & Tryggvadóttir, G. B. (2023). The relationship of nursing teamwork and job satisfaction in hospitals. SAGE Open Nursing, 9, 1–10.
Chow, C. W., Haddad, K., & Singh, G. (2007). Human resource management, job satisfaction, morale, optimism, and turnover. International Journal of Hospitality & Tourism Administration, 8(2), 73–88.
Dasanayake, C. H., Abeykoon, C., Ranaweera, R. A. A. S., & Koswatte, I. (2021). The impact of the performance appraisal process on job satisfaction of the academic staff in higher educational institutions. Education Sciences, 11(10), Article 489.
Dawson, D. M. C., & Kularathne, H. M. R. D. (2021). What makes employees retain? Employee career planning vs employer career development in star grade hotels in Colombo, Sri Lanka. Journal of Management Matters, 8(2), 97–121.
Georgiadis, A., & Pitelis, C. N. (2016). The impact of employees’ and managers’ training on the performance of SMEs: Evidence from a randomized experiment in the UK service sector. British Journal of Industrial Relations, 54(2), 409–426.
Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123–136.
Halim, H., Radin, T. M. A. T., Azizan, F. L., & Nazri, N. S. (2021). Workplace environment, leader communication and hotel employee retention: Job satisfaction as a mediator. Jurnal Komunikasi: Malaysian Journal of Communication, 37(4), 384–404.
Inda, S. S., & Mishra, D. S. (2016). A study on influence of employee compensation, job satisfaction, working environment on employee retention. International Journal of Multidisciplinary Research and Development, 3(7), 103–116.
Irabor, I. E., & Okolie, U. C. (2019). A review of employees’ job satisfaction and its affect on their retention. Annals of Spiru Haret University. Economic Series, 19(2), 93–114.
Ismarau Tajuddin, N. I., Haron, N. F., & Chai, H. M. (2024). Impact of employee satisfaction and retention towards organizational performance in the service industry. International Journal of Advanced Research, 12(8), 704–713. https://doi.org/10.21474/IJAR01/19304
Medina-Garrido, J. A., Biedma-Ferrer, J. M., & Ramos-Rodríguez, A. R. (2023). Relationship between work–family balance, employee well being and job performance. Journal of Business Research, 160, 113–125.
Oktavia, T. (2023). Human capital, job satisfaction and employee performance. International Journal Management Science and Business, 5(1), 1–15.
Padmavathi, T. (2023). Does sustainable work environment influence work engagement, job satisfaction and employee retention? Perspectives from E-commerce industry. Revista de Gestao Social e Ambiental, 17(4), 1–13.
Palupiningtyas, A. (2024). The effect of GHRM on young employee retention and performance: Evidence from Indonesia. SA Journal of Human Resource Management, 22, Article 2886.
Rahmat Syah, T. Y., Ramadhan, G., & Havidz, I. L. H. (2023). The influence of strategic human resources management practices moderated by job engagement and perceived supervisor support on employee retention. Riwayat: Educational Journal of History and Humanities, 15(2), 112–130.
Reyne-Pugh, F., Pulgar, J., Godoy-Faúndez, A., Alvarado-Rybak, M., & Galbán-Malagón, C. (2020). Assessing the impact of the physical environment on comfort and job satisfaction in offices. Journal of Environmental Psychology, 68, 101448.
Salman, S., Mahmood, A., & Aftab, F. (2016). Impact of safety health environment on employee retention in pharmaceutical industry: Mediating role of job satisfaction and motivation. IBT Journal of Business Studies (JBS), 1(1).
Shafiuddin, M., Nassibi, A., & Marhoun, G. M. (2022). Impact of work environment on job satisfaction and employee retention: An empirical study from private sector banks in Hyderabad of Telangana State in India. Journal of Positive School Psychology, 6(9).
Sorn, M. K., Fienena, A. R., Ali, Y., Rafay, M., & Fu, G. (2023). The effectiveness of compensation in maintaining employee retention. Open Access Library Journal, 10(7), 1–14.
Teo, H. Y., Saad, A. B., & AlQershi, N. (2021). Relationship between working environment, job satisfaction, and employee retention on medical doctors in government hospitals in Malaysia. Journal of Health & Management Studies, 12(4), 45–60.
Tirta, A. H., & Enrika, A. (2020). Understanding the impact of reward and recognition, work–life balance on employee retention with job satisfaction as mediating variable on millennials in Indonesia. Journal of Business and Retail Management Research, 14(3), 1–12. https://doi.org/10.24052/JBRMR/V14IS03/ART-09
Wardani, E. K. (2022). Human capital and job satisfaction on employee performance. Jurnal Ekonomi dan Bisnis Airlangga, 32(2), 150–159. https://doi.org/10.20473/jeba.V32I22022.150-159