Dampak Turnover Intention Terhadap Kinerja Karyawan Retail Indomaret Di Kecamatan Sungai Lilin Musi Banyuasin
DOI:
https://doi.org/10.37385/4zp0aj29Keywords:
Turnover Intention, Kinerja Karyawan, Retail, IndomaretAbstract
Penelitian ini bertujuan untuk menganalisis dampak turnover intention terhadap kinerja karyawan retail pada Indomaret di Kecamatan Sungai Lilin, Musi Banyuasin. Latar belakang penelitian didasarkan pada tingginya tingkat perputaran karyawan di sektor retail yang berpotensi menurunkan stabilitas operasional dan kinerja perusahaan. Penelitian ini menggunakan Human Capital Theory (Teori Modal Manusia) sebagai landasan teoritis untuk menjelaskan hubungan antara niat perilaku karyawan dan kinerjanya. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik survei melalui kuesioner kepada karyawan Indomaret. Sampel penelitian ditentukan menggunakan teknik sampling jenuh. Analisis data dilakukan dengan uji validitas, reliabilitas, uji normalitas, serta analisis regresi linear sederhana. Hasil pengujian menunjukkan bahwa seluruh data memenuhi asumsi klasik dan layak dianalisis. Hasil penelitian menunjukkan bahwa turnover intention berpengaruh positif dan signifikan terhadap kinerja karyawan, yang mengindikasikan bahwa tingginya niat keluar kerja tidak selalu menurunkan kinerja karyawan secara langsung. Temuan ini mengindikasikan bahwa sistem operasional dan standar kerja yang kuat pada perusahaan retail mampu menjaga kinerja karyawan meskipun terdapat kecenderungan Turnover Intention.
References
Ajzen, I. (2020). Attitudes, personality, and behavior (3rd ed.). Open University Press.
Andriani, R., Disman, D., Ahman, E., & Santoso, B. (2023). Empirical effects of work environment, job satisfaction and work engagement on turnover intention in hospitality industry. Jurnal Aplikasi Bisnis dan Manajemen, 9(1), 129. https://doi.org/10.17358/jabm.9.1.129
Armitage, C. J., & Conner, M. (2020). Social cognition models and health behaviour: A structured review. Psychology & Health, 35(12), 1449-1473. https://doi.org/10.1080/08870446.2020.1743848
Ariyanti, N. P., & Darma, G. S. (2021). The role of work stress and job satisfaction on turnover intention in the retail industry. International Journal of Management and Business Research, 11(2), 34-48.
Armstrong, M., & Taylor, S. (2020). Armstrong’s handbook of human resource management practice (15th ed.). Kogan Page.
Bowen, G. A. (2020). Document analysis as a qualitative research method. Qualitative Research Journal, 20(2), 277-293. https://doi.org/10.1108/QRJ12-2019-0112
Burhanudin. (2021). HUMAN CAPITAL THEORYSEBAGAI LANDASAN TEORITISDALAMHUMAN RESOURCE DEVELOPMENT. 13(1).
Business, S. (2025). https://jurnalfebi.iainkediri.ac.id/index.php/muraqobah111. 05, 111-120.
Chen, C., & Eyoun, K. (2021). Do mindfulness and perceived organizational support moderate the relationship between emotional exhaustion and turnover intention? International Journal of Hospitality Management, 94(102825), 1-10. https://doi.org/10.1016/j.ijhm.2021.102825
Chen, C., Ayoun, B., & Eyoun, K. (2020). Work stress and turnover intentions among hotel employees: Mediating role of job satisfaction. Tourism and
Hospitality Research, 20(2), 140-152. https://doi.org/10.1177/1467358419827301
Creswell, J. W., & Creswell, J. D. (2022). Research design: Qualitative, quantitative, and mixed methods approaches (6th ed.). SAGE Publications.
Dessler, G. (2021). Human resource management (17th ed.). Pearson Education Limited.
Dimas, C., & Abadiyah, R. (2024). Optimizing retail employee performance through organizational justice and culture factors. Academia Open, 9(2). https://acopen.umsida.ac.id/index.php/acopen/article/view/8026
Els, V., Brouwers, M., & Lodewyk, R. B. (2021). Quality of work life: Effects on turnover intention and organisational commitment amongst selected South African manufacturing organisations. SA Journal of Human Resource Management, 19, 1-10. https://doi.org/10.4102/sajhrm.v19i0.1407
Farrukh, M., Lee, J. W. C., & Ting, H. (2022). The impact of work stress and job satisfaction on turnover intention: Testing the mediating role of planned behavior. Employee Relations, 44(3), 702-721. https://doi.org/10.1108/ER03-2021-0128
Firmansyah, A., & Wulandari, N. (2023). The role of perceived behavioral control and social norms in improving employee performance: A TPB approach. Jurnal Manajemen dan Bisnis Indonesia, 12(1), 44-59.
Ginting Suka, A. (2022). Kinerja karyawan dan kerja dalam organisasi modern. Jurnal Ekonomi dan Manajemen, 8(2), 112-120.
Hafizh Priandy, et al. (2025). Pengelolaan sumber daya manusia pada sektor ritel. Journal of Retail Management, 4(1), 45-58.
Handayani, N., Indiworo, H. E., & Meiriyanti, R. (2023). Effect of workload, work environment, and job insecurity on employee turnover intention. The Management Journal of Binaniaga. https://doi.org/10.33062/mjb.v8i2.46
Hasibuan, M. S. P. (2021). Manajemen sumber daya manusia (Edisi Revisi). Bumi Aksara.
Hidayat, R., & Dwiarti, A. (2024). Laporan turnover karyawan pada sektor ritel di Indonesia: Studi APRINDO 2021. Kompas Research Journal, 7(1), 44–52.
Hursepuny, J., Novita, D., Wibowo, K., & Marpaung, O. L. (2024). Pengaruh disiplin kerja, motivasi kerja dan tingkat pendidikan terhadap kinerja karyawan divisi retail business development PT OK Bank Indonesia. Journal of Information System, Applied, Management, Accounting and Research, 8(3), 505-514.
Ivancevich, J. M., Konopaske, R., & Matteson, M. T. (2022). Organizational behavior and management (12th ed.). McGraw-Hill Education.
Jamal, M., Usman, I., & Mahmud, N. (2022). Pengaruh turnover intention terhadap kinerja karyawan. Jurnal Ekonomi dan Bisnis, 10(2), 215-224.
Junaidi, A., Sasono, E., Wanuri, W., & Emiyati, D. W. (2020). The effect of overtime, job stress, and workload on turnover intention. Management Science Letters, 10(16), 3873-3878. https://doi.org/10.5267/J.MSL.2020.7.024
Kallio, H., Pietilä, A. M., Johnson, M., & Kangasniemi, M. (2021). Systematic methodological review: Developing a framework for a qualitative semistructured interview guide. Journal of Advanced Nursing, 77(2), 790-805. https://doi.org/10.1111/jan.14688
Kartika, D. P., & Santoso, B. (2023). Application of the Theory of Planned Behavior in understanding turnover intention among retail employees. Journal of Organizational Psychology, 15(2), 87-101.
Kewirausahaan, D. A. N. (2020). Turnover intention karyawan: Pengaruh budaya organisasi, organizational justice dan kepuasan kerja. Matrik: Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, 14(2), 294-307.
Kusumah, S., Satriadi, & Ilsyas, I. (2022). Pengaruh turnover intention terhadap kinerja karyawan pada PT Swakarya Indah Busana Tanjungpinang. Jurnal Syntax Admiration, 3(5), 742–747. https://doi.org/10.46799/jsa.v3i4.421
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. SAGE Publications.
Mangkunegara, A. P. (2021). Manajemen sumber daya manusia perusahaan. PT Remaja Rosdakarya.
Mathis, R. L., & Jackson, J. H. (2022). Human resource management (16th ed.). Cengage Learning.
Meliana, D., Riswati, J., Astuti, D., Manajemen, P., Bangsa, U. P., & Ritel, A. B. (2025). Analisis Perkembangan Bisnis Ritel Di Indonesia Journal of Business Economics and Management. 01(03), 235-243.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2020). Qualitative data analysis: A methods sourcebook (4th ed.). SAGE Publications.
Moleong, L. J. (2021). Metodologi penelitian kualitatif (Edisi Revisi). Remaja Rosdakarya.
Mondy, R. W., & Martocchio, J. J. (2021). Human resource management (15th ed.). Pearson Education.
Mufti, M. F., & Dewanto, D. (2025). The effect of job satisfaction and work discipline on employee performance at PT Pertamina Patra Niaga sales retail Aceh. Journal of Management and Energy Business, 5(1).
Mutiara Karina Rizqita, & Ajheng Mulamukti. (2024). The effect of job insecurity on turnover intention among employees at startup companies in Jabodetabek.
Jurnal Manajemen Bisnis, 11(2), 1641-1653.
Mutiara S. Panggabean. (2020). Manajemen sumber daya manusia. Jakarta: Bumi Aksara.
Mubarok, H., & Darada, S. (n.d.). Studi Literatur Fenomena Turnover Intention Pada Karyawan Minimarket. 735-758.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2020). Fundamentals of human resource management (9th ed.). McGraw-Hill Education.
Patton, M. Q. (2020). Qualitative research & evaluation methods (4th ed.). SAGE Publications.
Pratama, F. D., & Nurhayati, R. (2022). The influence of attitude and behavioral control on work productivity: An application of the Theory of Planned Behavior. Jurnal Ekonomi dan Bisnis, 9(4), 221-233.
Putra Aji, M., Rahman, F., & Dini, S. (2024). Analisis faktor-faktor turnover intention pada karyawan sektor retail di Indonesia. Jurnal Manajemen Bisnis Indonesia, 14(1), 55-67.
Putriani, R., & Pareke, A. (2025). Analisis tingkat turnover intention pada perusahaan retail di Indonesia. Jurnal Ekonomi dan Bisnis, 12(2), 201-212.
Rahayu, D., & Setiawan, I. (2023). Pengaruh lingkungan kerja dan loyalitas terhadap retensi karyawan di sektor retail. Jurnal SDM Indonesia, 9(1), 87– 97.
Rivai, V., & Sagala, E. J. (2021). Manajemen sumber daya manusia untuk perusahaan: Dari teori ke praktik.Rajawali Pers.
Rivis, A., & Sheeran, P. (2021). Expanding the theory of planned behavior: A metaanalysis of the role of anticipated affect and moral norms. Journal of Applied Social Psychology, 51(7), 627-642. https://doi.org/10.1111/jasp.12760
Sedarmayanti. (2020). Manajemen sumber daya manusia: Reformasi birokrasi dan manajemen pegawai negeri sipil.PT Refika Aditama.
Sekaran, U., & Bougie, R. (2021). Research methods for business: A skill-building approach (8th ed.). Wiley.
Sewwandi, D., & Perere, G. D. N. (2016). The impact of job stress on turnover intention: A study of reputed apparel firm in Sri Lanka. 3rd International HRM Conference, 3(1), 223–229.
Burhanudin. (2021). HUMAN CAPITAL THEORYSEBAGAI LANDASAN TEORITISDALAMHUMAN RESOURCE DEVELOPMENT. 13(1).
Handayani, S., Lestari, K. S., Amanda, C. G., Ekonomi, F., Indo, U., & Mandiri, G. (2025). Efektivitas program pelatihan dan disiplin terhadap peningkatan kinerja karyawan effectiveness of training and discipline programs on improving employee performance. 65-77.
Meliana, D., Riswati, J., Astuti, D., Manajemen, P., Bangsa, U. P., & Ritel, A. B. (2025). Analisis Perkembangan Bisnis Ritel Di Indonesia Journal of Business Economics and Management. 01(03), 235-243.
Mubarok, H., & Darada, S. (n.d.). Studi Literatur Fenomena Turnover Intention Pada Karyawan Minimarket. 735-758.
Sibarani, M. T. (2025). Pengaruh Kualitas Pelayanan dan Harga Terhadap Keputusan Pembelian di Indomaret. 2(c), 111-118.
Spradley, J. P. (2020). Participant observation. Waveland Press.
Sugiyono. (2023). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Suryani, D., & Prabowo, A. (2023). Work-life balance, job insecurity, and turnover intention among employees: A mediating analysis. Jurnal Ilmu Manajemen, 18(1), 55–70.
Syukron Jamal, M., Sari, N., & Hafiz, R. (2022). Dampak turnover intention terhadap karyawan retail di Indonesia. Jurnal Manajemen dan Bisnis, 17(4), 98-110.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-293.
Vera Indah Siburian, & Marakali Siregar. (2023). kerja dan kinerja karyawan dalam perspektif manajemen modern. Jurnal Ekonomi & Bisnis Kontemporer, 11(3), 233–241.
Waworuntu, E. C., Kainde, S. J. R., & Mandagi, D. W. (2022). Work-life balance, job satisfaction and performance among millennial and Gen Z employees: A systematic review. Society, 10(2), 384-398.
https://doi.org/10.33019/society.v10i2.464
Wicaksono, M. H., & Soeling, P. D. (2022). Efforts to Reduce Intention To Leave through Organizational Commitment and Career Development. ENDLESS, 5(1), 45-53. https://doi.org/10.54783/endless.v5i1.210
