The Future of Performance Reviews: Embracing Continuous Feedback Systems
DOI:
https://doi.org/10.37385/msej.v5i2.5081Keywords:
: Continuous Feedback Systems, Employee Engagement, Employee Performance, Job SatisfactionAbstract
This study investigates the influence of continuous feedback systems on employee engagement and performance within PT. HM Sampoerna Tbk, a leading tobacco company in Indonesia. Using a quantitative research design, data were collected from a sample of 70 employees through surveys. The analysis employed Structural Equation Modeling (SEM) with SmartPLS software to examine the direct and indirect effects of continuous feedback systems and employee job satisfaction on employee engagement and performance. The results indicate significant direct effects of continuous feedback systems on both employee engagement and performance. Moreover, employee engagement was found to mediate the relationship between continuous feedback systems and performance. However, the indirect effect of employee job satisfaction on performance through engagement was nonsignificant. These findings highlight the importance of continuous feedback systems in fostering employee engagement and performance within the organization, suggesting the need for organizations to prioritize the implementation of effective feedback mechanisms to enhance workforce effectiveness and organizational success.
References
Alkandi, I. G., Khan, M. A., Fallatah, M., Alabdulhadi, A., Alanizan, S., & Alharbi, J. (2023). The Impact of Incentive and Reward Systems on Employee Performance in the Saudi Primary, Secondary, and Tertiary Industrial Sectors: A Mediating Influence of Employee Job Satisfaction. Sustainability (Switzerland), 15(4). https://doi.org/10.3390/su15043415
Anakpo, G., Nqwayibana, Z., & Mishi, S. (2023). The Impact of Work-from-Home on Employee Performance and Productivity: A Systematic Review. Sustainability (Switzerland), 15(5). https://doi.org/10.3390/su15054529
Andrli?, B., Priyashantha, K. G., & De Alwis, A. C. (2023). Employee Engagement Management in the COVID-19 Pandemic: A Systematic Literature Review. Sustainability (Switzerland), 15(2). https://doi.org/10.3390/su15020987
Barkham, M., De Jong, K., Delgadillo, J., & Lutz, W. (2023). Routine Outcome Monitoring (ROM) and Feedback: Research Review and Recommendations. Psychotherapy Research, 33(7), 841–855. https://doi.org/10.1080/10503307.2023.2181114
Cantarelli, P., Vainieri, M., & Seghieri, C. (2023). The management of healthcare employees’ job satisfaction: optimization analyses from a series of large-scale surveys. BMC Health Services Research, 23(1), 1–14. https://doi.org/10.1186/s12913-023-09426-3
Cheung, W., & Luk, C. (n.d.). Implementing Automated Error Correction and Feedback Loops in Kimi , A Chinese Large. 1–5.
Chopra, A., Sahoo, C. K., & Patel, G. (2024). Exploring the relationship between employer branding and talent retention: the mediation effect of employee engagement. International Journal of Organizational Analysis, 32(4), 702–720. https://doi.org/10.1108/IJOA-02-2023-3638
Damilola Oluwaseun Ogundipe, Opeyemi Abayomi Odejide, & Tolulope Esther Edunjobi. (2024). Agile methodologies in digital banking: Theoretical underpinnings and implications for customer satisfaction. Open Access Research Journal of Science and Technology, 10(2), 021–030. https://doi.org/10.53022/oarjst.2024.10.2.0045
Dianti, Y. (2020). Utilising Resistance Feedback For Software Implementation In Healthcare. Angewandte Chemie International Edition, 6(11), 951–952., 4626(1), 5–24. http://repo.iain-tulungagung.ac.id/5510/5/BAB 2.pdf
Dorta-Afonso, D., Romero-Domínguez, L., & Benítez-Núñez, C. (2023). It’s worth it! High performance work systems for employee job satisfaction: The mediational role of burnout. International Journal of Hospitality Management, 108(October 2022). https://doi.org/10.1016/j.ijhm.2022.103364
Haque, S. M. S. (2023). the Impact of Remote Work on Hr Practices: Navigating Challenges, Embracing Opportunities. European Journal of Human Resource Management Studies, 7(1), 56–84. https://doi.org/10.46827/ejhrms.v7i1.1549
Indrayani, I., Nurhatisyah, N., Damsar, D., & Wibisono, C. (2024). How does millennial employee job satisfaction affect performance? Higher Education, Skills and Work-Based Learning, 14(1), 22–40. https://doi.org/10.1108/HESWBL-01-2023-0004
Khan, K. (2023). Adaptive Video Streaming: Navigating Challenges, Embracing Personalization, and Charting Future Frontiers. International Transactions on Electrical Engineering and Computer Science, 2(4), 172–182. https://doi.org/10.62760/iteecs.2.4.2023.63
Ki?i, N. (2023). Bibliometric Analysis and Visualization of Global Research on Employee Engagement. Sustainability (Switzerland), 15(13). https://doi.org/10.3390/su151310196
Maurizio Zanardi, & Jprge O.Brusa. (2023). the Effect of Work Environment and Individual Characteristics on Medical Medical Employee Performance At Pt Sari Tani Sumatra. MEDALION JOURNAL: Medical Research, Nursing, Health and Midwife Participation, 4(1), 15–21. https://doi.org/10.59733/medalion.v4i1.68
Neve, A., & Pawelczak, D. (2023). Evolution of a continuous assessment and feedback concept in a computer science 101 course. International Conference on Higher Education Advances, 1207–1214. https://doi.org/10.4995/HEAd23.2023.16231
Nyathani, R. (2023). AI-Driven HR Analytics: Unleashing the Power of HR Data Management. Journal of Technology and Systems, 5(2), 15–26. https://doi.org/10.47941/jts.1513
Pincus, J. D. (2023). Employee Engagement as Human Motivation: Implications for Theory, Methods, and Practice. Integrative Psychological and Behavioral Science, 57(4), 1223–1255. https://doi.org/10.1007/s12124-022-09737-w
Primadi Candra Susanto, Siera Syailendra, & Ryan Firdiansyah Suryawan. (2023). Determination of Motivation and Performance: Analysis of Job Satisfaction, Employee Engagement and Leadership. International Journal of Business and Applied Economics, 2(2), 59–68. https://doi.org/10.55927/ijbae.v2i2.2135
Putra, Z., Ma’ruf, J. J., Yunus, M., Harmen, H., & Amin, H. (2023). Determinants of Job Satisfaction of Public Sector Organizations’ Employees in Six Continents: A Systematic Review. Nidhomul Haq?: Jurnal Manajemen Pendidikan Islam, 8(1), 64–76. https://doi.org/10.31538/ndh.v8i1.3174
Rivaldo, Y., & Nabella, S. D. (2023). Employee Performance: Education, Training, Experience and Work Discipline. Quality - Access to Success, 24(193), 182–188. https://doi.org/10.47750/QAS/24.193.20
Shahid, R., Madiha, K., & Afzal Ayesha. (2023). the Assessment and Impact of 360-Degree Leadership Performance Appraisal At University Level. Journal of Social Sciences Development, 02(02), 189–203.
Susanto, P. C., Sawitri, N. N., & Suroso, S. (2023). Determinant Employee Performance and Job Satisfaction: Analysis Motivation, Path Career and Employee Engagement in Transportation and Logistics Industry. International Journal of Business and Applied Economics, 2(2), 257–268. https://doi.org/10.55927/ijbae.v2i2.2711
Tong, X., Ding, Q., Fang, H., & Cheng, S. S. (2024). Quaternion-Based Attitude Stabilization Using Synergistic Hybrid Feedback With Minimal Potential Functions. Automatica, April. http://arxiv.org/abs/2404.08326
Template
