The Relationship Between Workload And The Performance Of Medical Record Officers: A Case Study Of Four Hospitals In The City Of Pekanbaru

Authors

  • Tri Purnama Sari Universitas Hang Tuah Pekanbaru
  • Khairunnisak binti Ahmad Shakir Kulliyyah Islamic finance, management and hospitality science Sultan Abdul Halim Mua'adzam Shah International Islamic University
  • Asnani Binti Bahari Kulliyyah Islamic finance, management and hospitality science Sultan Abdul Halim Mua'adzam Shah International Islamic University

DOI:

https://doi.org/10.37385/msej.v6i3.9239

Keywords:

workload, performance, medical record officers, hospitals

Abstract

Medical records play a crucial role in supporting the quality of healthcare services, yet the performance of medical record officers is often constrained by high workloads. This study aimed to analyze the relationship between workload and performance of medical record officers using a quantitative cross-sectional design involving 100respondents selected through purposive sampling. Data were collected using structured questionnaires and analyzed

References

Albdour, A. A., & Altarawneh, I. I. (2023). The effect of organizational commitment on employee performance: Mediating role of work engagement. International Journal of Organizational Analysis, 31(2), 451–467. https://doi.org/10.1108/IJOA-03-2022-3195

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Published

2025-09-22

How to Cite

Sari, T. P., binti Ahmad Shakir, K. ., & Binti Bahari, A. . (2025). The Relationship Between Workload And The Performance Of Medical Record Officers: A Case Study Of Four Hospitals In The City Of Pekanbaru. Management Studies and Entrepreneurship Journal (MSEJ), 6(3), 3756–3764. https://doi.org/10.37385/msej.v6i3.9239

Issue

Vol. 6 No. 3 (2025): Management Studies and Entrepreneurship Journal (MSEJ)

Section

Articles