The Influence of Digital Competence on the Digitalization of Public Services: The Role of Digital Self-Efficacy Mediation and Work Innovation among Civil Servants in Kupang City

Authors

  • Tuti Setyorini Politeknik Negeri Kupang
  • Janri Manafe Politeknik Negeri Kupang
  • Krysler Adoe Politeknik Negeri Kupang
  • M. L. Junior Boni Geti Politeknik Negeri Kupang

DOI:

https://doi.org/10.37385/msej.v6i5.9279

Keywords:

Digital Competence, Self-Efficacy, Innovative Work Behavior, Digital Public Services, Civil Servants

Abstract

This study aims to analyze the effect of digital competence on the digitalization of public services by considering the mediating roles of digital self-efficacy and innovative work behavior. The digitalization of public services requires the readiness of human resources, particularly civil servants (ASN), to master digital skills and to possess confidence and the ability to innovate in facing technological transformation. This research employs a quantitative approach using a survey method targeting civil servants in Kupang City who are involved in public service delivery. Data was analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that digital competence not only has a direct impact on the digitalization of public services but also indirectly through the enhancement of digital self-efficacy and innovative work behavior. The findings provide both theoretical and practical contributions to strategies for strengthening civil servants’ capacity in supporting more effective and sustainable digital-based bureaucratic reforms.

References

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Published

2025-09-26

How to Cite

Setyorini, T., Manafe, J., Adoe, K., & Boni Geti, M. L. J. (2025). The Influence of Digital Competence on the Digitalization of Public Services: The Role of Digital Self-Efficacy Mediation and Work Innovation among Civil Servants in Kupang City . Management Studies and Entrepreneurship Journal (MSEJ), 6(5), 554–562. https://doi.org/10.37385/msej.v6i5.9279