Digital Transformation dan Operational Performance pada Heavy Equipment Service Center: Peran Mediasi Employee Productivity dan Lean Process di Metso Surabaya Service Center
DOI:
https://doi.org/10.37385/ceej.v7i1.11592Keywords:
Digital Transformation, Employee Productivity, Lean Process, Operational Performance, Service Center.Abstract
Digital Transformation semakin penting bagi organisasi industri yang menjalankan proses operasional kompleks, termasuk perusahaan repair dan remanufacturing heavy equipment. Penelitian ini bertujuan menganalisis pengaruh Digital Transformation terhadap Operational Performance, baik secara langsung maupun melalui Employee Productivity dan Lean Process pada Metso Surabaya Service Center. Penelitian ini menggunakan pendekatan kuantitatif eksplanatori dengan metode sensus terhadap 34 responden. Data dikumpulkan melalui kuesioner skala Likert 1–5 dan dianalisis menggunakan IBM SPSS Statistics melalui uji kualitas instrumen, uji asumsi klasik, regresi linier, regresi berganda, dan uji mediasi Sobel. Hasil penelitian menunjukkan bahwa seluruh hipotesis didukung. Digital Transformation berpengaruh positif dan signifikan terhadap Operational Performance, Employee Productivity, dan Lean Process. Employee Productivity dan Lean Process juga berpengaruh positif dan signifikan terhadap Operational Performance. Hasil regresi berganda menunjukkan bahwa Digital Transformation, Employee Productivity, dan Lean Process mampu menjelaskan 65,3% variasi Operational Performance. Uji mediasi menunjukkan bahwa Employee Productivity dan Lean Process berperan sebagai mediator parsial. Temuan ini menegaskan bahwa peningkatan Operational Performance tidak hanya ditentukan oleh keberadaan sistem digital, tetapi juga oleh produktivitas karyawan dan proses kerja yang lebih lean.
References
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Cheng, L., Xie, E., Fang, J., & Mei, N. (2026). How digital transformation enhances firm performance. Journal of Innovation & Knowledge, 14, 100952.
Daniyan, I., Adeodu, A., Mpofu, K., Maladzhi, R., & Kana-Kana Katumba, M. G. (2022). Application of lean Six Sigma methodology using DMAIC approach for the improvement of bogie assembly process in the railcar industry. Heliyon, 8, e09043.
Diőssy, K., Losonci, D., Aranyossy, M., & Demeter, K. (2025). The role of leadership styles in Digital Transformation and Operational Performance improvements in manufacturing firms. Journal of Manufacturing Technology Management, 36(9), 88–113.
Duraivelu, K. (2022). Digital transformation in manufacturing industry: A comprehensive insight. Materials Today: Proceedings.
Gaglio, C., Kraemer-Mbula, E., & Lorenz, E. (2022). The effects of Digital Transformation on innovation and productivity: Firm-level evidence of South African manufacturing micro and small enterprises. Technological Forecasting and Social Change, 182, 121785.
Huang, T.-L. (2025). Digital Transformation and business performance in China. Asia Pacific Management Review, 30, 100400.
Kassa, B. Y., & Worku, E. K. (2025). The impact of artificial intelligence on Employee Productivity and organizational performance: The mediating role of Employee Productivity. Journal of Open Innovation: Technology, Market, and Complexity, 11, 100474.
Latukismo, T. H., Usman, I., Yulianti, P., & Utomo, F. C. (2024). Bibliometric insights into organizational agility and dynamic capabilities: Analyzing SCOPUS database. Quality - Access to Success, 25(200), 281–291.
Maharani, I. A. K., Sukoco, B. M., Usman, I., & Ahlstrom, D. (2024). Learning-driven strategic renewal: Systematic literature review. Management Research Review, 47(5), 708–743.
Malik, M., Andargoli, A., Ali, I., & Chavez, R. (2024). A socio-cognitive theorisation of how data-driven Digital Transformation affects operational productivity. International Journal of Production Economics, 277, 109403.
Rahman, A. A., Esa, Y. N. E., & Ahmad, N. A. (2024). The effectiveness of Digital Transformation on organizational performance: A literature review. International Journal of Entrepreneurship and Management Practices, 7(25), 215–224.
Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology, 13, 290–312.
Wang, D., He, B., Dong, N., & Yang, D. (2025). Differentiated Digital Transformation strategies in manufacturing: The impact of firm ownership on productivity. International Review of Economics and Finance, 99, 104002.
Wang, D., Shao, X., Song, Y., Shao, H., & Wang, L. (2023). The effect of Digital Transformation on manufacturing enterprise performance. Amfiteatru Economic, 25(63), 593–608.
Wang, L. (2023). Digital Transformation and total factor productivity. Finance Research Letters, 58, 104338.
Yang, Y., Yee, R. W. Y., Lee, P. K. C., & Zhu, J. (2026). When digital technologies meet lean production: A socio-technical system perspective for operational efficiency and innovativeness. Information & Management, 63, 104238.
Yavuz, M. S., Tatlı, H. S., & Bozkurt, G. (2025). Exploring the financial impact of digital transformation: A comprehensive analysis on firms. Journal of Innovation & Knowledge, 10, 100795.
Template
